Ways to Contact Customer Support
ActivTrades clients have several options for obtaining support:
- Live chat
- Telephone hotlines
- Website feedback form
Live Chat
Live chat is available on the ActivTrades website during business hours (Monday to Friday) for quick interactive communication with support operators.
Telephone Hotlines
Clients can call the following ActivTrades support phone numbers:
- United Kingdom: +44 (20) 8038 9066
- Portugal: +351 213 876 656
- Italy: +39 069 405 1277
- Brazil: +55 2131112889
- Other countries: +357 25 252 371
The telephone lines are available 24/5 from Monday to Friday.
You can contact the following support departments by email:
- General inquiries: [email protected]
- Financial operations: [email protected]
- Trading accounts: [email protected]
Website Feedback Form
The ActivTrades website has a dedicated feedback form through which clients can submit their questions and requests to the support team.
Multilingual Support
ActivTrades customer support provides assistance in 10 languages:
- English
- German
- Spanish
- French
- Italian
- Bulgarian
- Russian
- Arabic
- Chinese
- Portuguese
Support Languages by Country
Country | Support Languages |
United Kingdom | English |
Portugal | Portuguese, English |
Italy | Italian, English |
Brazil | Portuguese, English, Spanish |
Other countries | English, Russian, Arabic, Chinese, etc. |
For the most effective assistance, it is recommended to contact support in the language of your country.
ActivTrades Knowledge Base
In addition to direct communication with specialists, clients can use the extensive knowledge base on the ActivTrades website:
- Frequently Asked Questions (FAQ) section
- User manuals for various aspects
- Educational materials and video tutorials
- News articles and market analysis
Searching the Knowledge Base
The knowledge base has a convenient search and filtering system. Clients can search for articles by:
- Keyword
- Topical categories
- Trading platforms
- Account types
- Financial instruments
Before contacting the support team, it is recommended to first use the knowledge base.
Customer Feedback
ActivTrades highly values customer feedback to improve the quality of service. A special feedback form is available on the website.
Clients can leave:
- General company reviews
- Ratings of the support service
- Comments and suggestions for service improvements
All feedback is carefully reviewed, and the most frequent requests become a benchmark for development.
Emerging Issues
Issue: No response in the live chat
Solution: Live chat is available only during business hours from Monday to Friday. Outside of business hours, use other channels – telephone hotlines, email, or the feedback form.
Issue: Long waiting times on the telephone line
ActivTrades response: “We apologize for the wait. During peak load hours, queues may form. For urgent issues, we recommend using the live chat during business hours.”
Issue: No response to an email to the support service
Solution: Resend the email to one of the active support email addresses. If there is still no response, contact through other communication channels.
ActivTrades strives to improve the performance of the support service, valuing customer feedback.
FAQ
The response time depends on the type of request and the support service workload. Urgent issues are handled as a priority. Routine requests may be answered within 1-2 business days.
Specialists are ready to assist with any questions related to trading accounts, platforms, financial operations, verification, security, and other aspects of trading at ActivTrades.
Yes, the support service is not available on weekends, from Saturday to Sunday. During the rest of the days, support is available 24/7.