Account Registration
Before accessing the personal account, you need to go through the registration process:
- Go to the ActivTrades.com website and click the “Open Account” button.
- Fill out the registration form, providing personal data and contact information.
- Confirm your email address and phone number.
- Upload documents to verify your identity and residential address.
- After approval, you will be provided with a login and password for access.
Document Requirements
To verify your ActivTrades account, you will need to provide the following documents:
Document Type | Requirements |
Identification | Valid passport, ID card, or driver’s license |
Address Proof | Recent utility bill or bank statement in your name (last 3 months) |
Other Documents (if necessary) | Financial statements, proof of funds source |
Identity verification is required to comply with the Know Your Customer policy and prevent money laundering.
Personal Account Authorization
- Go to ActivTrades.com and click “Login” in the top right corner.
- Enter your login (email) and password in the respective fields.
- If necessary, complete additional verification through SMS or email.
- After successful login, you will be in the trader’s personal account.
Password Requirements
For security purposes, ActivTrades has the following password requirements:
- Minimum 8 characters
- At least one uppercase letter
- At least one digit
- At least one special character
- No reuse of old passwords
The system will periodically request a password change to enhance account protection.
Password Recovery
If you forget your login password, you can reset it:
- On the login page, click “Forgot password?”.
- Enter the login (email) of your account.
- Follow the instructions in the email sent to your email address to reset the password.
ActivTrades Personal Account
After logging into the personal account, you will have access to the following features:
- Opening/closing trading accounts
- Account and finance management
- Launching trading platforms
- Viewing transaction history
- Changing personal data and settings
Financial Operations
In the “Finance” section of the personal account, you can:
- Make internal transfers between accounts
- View deposit and withdrawal history
- Request fund withdrawals
- Check current balance and leverage
Trading Accounts
Clients can open, close, and manage the following account types:
- Individual
- Professional
- Demo
- Islamic (swap-free)
You can also launch the ActivTrader, MetaTrader 4, MetaTrader 5, and TradingView trading platforms through the personal account.
Personal Account Security
ActivTrades uses modern encryption protocols to protect client data. The following security measures are also implemented:
- Two-factor authentication
- Account lockout after failed login attempts
- Periodic password resets
- Secure password policy
Two-Factor Authentication
For enhanced access security, ActivTrades offers the option to enable two-factor authentication. It works as follows:
- Enter your login and password during login.
- A one-time SMS code is sent to your registered phone number.
- After entering the SMS code, access to the personal account is granted.
Alternatively, authentication can be done through the Google Authenticator app.
Emerging Issues
Issue: Unable to log in due to authentication error
Solution: Ensure that you are entering the correct login credentials. If there are multiple failed attempts, the account may be temporarily blocked. Contact customer support to regain access.
Issue: Unable to access certain personal account features
Solution: The personal account only displays the functions available for your trading account type. To expand your capabilities, consider upgrading to a professional account.
Issue: Two-factor authentication by SMS is not working
Solution: Verify that the phone number is correctly specified in your profile. If necessary, update the data or replace the 2FA method with Google Authenticator.
ActivTrades customer support is ready to assist with any difficulties in accessing the personal account.
FAQ
Check the “Spam” and “Junk” folders. If the email doesn’t arrive, contact customer support.
The default login is the email address provided during registration. If you don’t remember it, contact customer support.
Yes, in a single ActivTrades personal account, you can open and manage multiple trading accounts.